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Advanced Medical Support Assistant
WILKES BARRE PA 18702
Category: Manufacturing
  • Your pay will be discussed at your interview

Job code: lhw-e0-90666935

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Veterans Affairs, Veterans Health Administration

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Summary

  Job posted:   Thu Jun 7, 2018
  Distance to work:   ? miles
       
  2 Views, 0 Applications  
 
Advanced Medical Support Assistant
* Duties
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## Duties
### Summary
The Advanced Medical Support Assistant serves as a Consult Coordinator for Care in the Community.
Learn more about this agency
### Responsibilities
The Advanced MSA maintains appointment schedules for Community Care, communicates with Community Care providers to ensure they accept VA patients and payments, prepares pre-appointment documents, Obtains medical documentation from community providers, scans appropriate consult within CPRS. Coordinates inter/external care customers and providers. Utilizes Fund Control Point/Obligation number and correct cost estimations. Uses correct Veterans Affairs identification of all patients. Validates and updates patient demographics. Explains VA mandate to collect insurance information, serves a major role in the revenue process. Schedules appointments using VISTA or other software, uses established rules to schedule appointments including clinic visits, consultations, and entries into the recall reminder system and electronic wait list.
**Work Schedule:** Monday - Friday 8am - 4:30pm
**Fi****nancial Disclosure Report:** Not required
### Travel Required
Occasional travel - You may be expected to travel for this position.
##### Supervisory status
No
##### Promotion Potential
6
* #### Job family (Series)
0679 Medical Support Assistance
* Requirements
Help
## Requirements
### Conditions of Employment
* You must be a U.S. Citizen to apply for this job
* Designated and/or random drug testing may be required
* Selective Service Registration is required for males born after 12/31/1959
* You may be required to serve a probationary period
* Subject to a background/security investigation
* Must be proficient in written and spoken English
* Selected applicants will be required to complete an online onboarding process
* One year specialized experience at the next lower grade level
### Qualifications
**Basic Requirements**:
* United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
* Physical Requirements. See VA Directive and Handbook 5019.
* English Language Proficiency. MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3j.
**Creditable Experience:
(1) Knowledge of Current MSA Practices:** To be creditable, the experience must have demonstrated the knowledge, skills, and abilities (KSAs) associated with current MSA responsibilities. Experience satisfying this requirement may be paid/non-paid employment as a MSA.
**(2) Quality of Experience.** Qualifying experience must be at a level comparable to MSA experience at the next lower grade level. For all assignments above the full performance level, the higher level duties must consist of significant scope, administrative independence, complexity (difficulty) and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time.
**Grade Determinations:** One year of experience equivalent to the next lower grade level (GS-5). Examples of creditable specialized experience include demonstrating the following knowledge, skills and abilities.
*Ability to operate computerized programs and databases in order to enter, modify and retrieve sensitive information/data into or from electronic medical records, scheduling systems and/or reports,
*Knowledge of basic medical terminology,
*Ability to make appointments in a clinical setting,
*Ability to work independently in the accomplishment of a wide variety of duties, including setting priorities and coordinating work,
*Ability to communicate effectively and professionally with employees at varying grade levels,
*Ability to identify customer's concerns, perform the tasks required to resolve the issue accurately and timely, and follow up as necessary to ensure a satisfactory resolution.
**In addition, candidates must also demonstrate the Knowledge, Skills and Abilities (KSAs) below:**
*Ability to collaborate, communicate set priorities, and organize the work in order to meet deadlines, ensuring compliance with established processes, policies, and regulations.
*Ability to communicate tactfully and effectively, both orally and in writing, in order to meet program objectives. This may include preparing reports in various formats and presenting data to various organizational levels.
*Advanced knowledge of the technical health care process as it relates to access to care.
*Advance knowledge of managing a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment.
*Advanced knowledge of policies and procedures associated with operational activities that affect the patient flow, patient care, and the revenues process.
*Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.
For all assignments above the full performance level, the higher level duties must consist of significant scope, administrative independence, complexity (difficulty) and range of variety. The actual grade at which an applicant may be selected for this vacancy is the GS-6.
To qualify for this position, applicants must meet all requirements by the closing date of this announcement.
**References:**Medical Support Assistant Qualification Standard, GS-679, VA Handbook 5005/53, Part II, Appendix G45.
The full performance level of this vacancy is GS-6. The actual grade at which an applicant may be selected for this vacancy is GS-6.
**Physical Requirements:** Work requires some physical effort such as standing, walking, bending, filing and the lifting and/or carrying of light items such as files and office supplies. Typically the employee sits comfortably to do the work. The employee is required to answer numerous personal/telephonic inquiries and must have adequate eyesight and hand dexterity to allow for reading and operating a computer.
There is no educational requirement for this grade.
### Education
There is no educational requirement at this grade level.
### Additional information
This job opportunity announcement may be used to fill additional vacancies.
It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.
This position is in the Excepted Service and does not confer competitive status.
VA encourages persons with disabilities to apply. The health related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.
Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.
If you are unable to apply online view the following link for information regarding an Alternate Application.
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### How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
**IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.**Your application, résumé, C.V., and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment..
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
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### Background checks and security clearance
##### Security clearance
Other
* Required Documents
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## Required Documents
**FAILURE TO SUBMIT REQUIRED DOCUMENTS WILL RESULT IN A LOSS FOR CONSIDERATION:
REQUIRED DOCUMENTS:**
* Resume
* DD 214 - indicating character of service
* VA Form 10-2850c Application for Associated Health Occupations can be found at:
The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please use this checklist to ensure you have included all documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's, documentation to support Veterans Preference or ICTAP/CTAP documentation (for displaced Federal employees).
**Veterans' Preference:** When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire. You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.). If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veteran Preference" with required proof as stated on the form. Documentation is required to award preference. For more information on Veterans' Preference, please visit
#### If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
* Benefits
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## Benefits
A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.
* How to Apply
Help
## How to Apply
All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 6/8/2018 to receive consideration.
1. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire.
2. Click Submit My Answers to submit your application package.
**NOTE:** It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.
To verify your application is complete, log into your USA JOBS account, , select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process. To return to an incomplete application, log into your USA JOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USA JOBS account or your application will be incomplete.
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### Agency contact information
### Allen Edwards
##### Phone
570-824-3521 X4823
##### Email
ALLEN.EDWARDS@VA.GOV
##### Address
Wilkes-Barre VA Medical Center
1111 East End Boulevard
Wilkes-Barre, PA
US
Learn more about this agency
### Next steps
Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.
You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.
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* Fair & Transparent
## Fair & Transparent
The Federal hiring process is setup to be fair and transparent. Please read the following guidance.
### Equal Employment Opportunity Policy
The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
* Equal Employment Opportunity (EEO) for federal employees & job applicants
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### Reasonable Accommodation Policy
Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application process should follow the instructions in the job opportunity announcement. For any part of the remaining hiring process, applicants should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.
Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when:
* An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
* An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
* An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.
You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.
Learn more about disability employment and reasonable accommodations or how to contact an agency.
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#### Legal and regulatory guidance
* Financial suitability
* Social security number request
* Privacy Act
* Signature and false statements
* Selective Service
* New employee probationary period
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/501301000. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
*Open & closing dates:* 06/04/2018 to 06/08/2018
*Salary:* $37,223 to $48,385 per year
*Pay scale & grade:* GS 6
*Work schedule:* Full-Time
*Appointment type:* Permanent

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