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Teller II
Category: Other
  • Your pay will be discussed at your interview

Job code: lhw-e0-90670078

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Tompkins Mahopac Bank

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  Job posted:   Thu Jun 7, 2018
  Distance to work:   ? miles
  4 Views, 0 Applications  
Teller II
Teller II

Responsible for performing all of the duties assigned to a Teller involving the processing of numerous customer transactions; preparing and maintaining various clerical records, forms, and reports; working as an active member of the office sales/service team; completing the documentation and performing point-of-sale processing on all types of new deposit accounts; providing customers with direct service, as appropriate; taking advantage of selling and cross-selling opportunities; communicating with manager/supervisor on factors affecting the sales/service function; providing required information on sales and service activities.

EOE/AA Minority/Female/Disability/Veteran

General Information

Location 1199 Berkshire BlvdWyomissing, PA 19610United States

Employee Type Non-Exempt

Job Category Tompkins VIST Bank

Minimum Experience 1 Year

Required Degree High School


+ Performs duties of a Teller I by:

+ Greeting each customer in a friendly and courteous manner; treating each customer as an individual; being alert, well-informed, and as accurate in transactions as possible.

+ Serves bank customers at an assigned teller station by processing a variety of transactions including, but not limited to, the following:

+ Accepts checks for cashing based upon experience, bank procedure, and knowledge of customer; refers only extraordinary items to appropriate supervisor for approval.

+ Accepts checking and savings deposits and makes withdrawals in accordance with bank policy.

+ Accepts various payments, i.e., mortgage payments, loan payments, club payments, etc.; processes such payments.

+ Maintains an approved level of cash; manages cash drawer to limit of exposure of cash; turns in excess and mutilated currency.

+ Sells money orders. May redeem bonds.

+ Processes night and mail deposits.

+ May open and close office and vaults, under dual control.

+ May sign Bank Official Checks within authorized limits.

+ Prepares daily settlement and proof of cash transactions; balances drawer daily.

+ Responds to telephone inquiries from customers regarding balances, withdrawals, verification of accounts, etc.

+ Performs various clerical duties as assigned including maintaining records and preparing a variety of forms and reports.

+ Maintains an awareness of new business opportunities with customers; actively refers customers to appropriate sales personnel when these opportunities are available.

+ May prepare payrolls and coin orders for businesses; may balance bonds, bank money orders, and ATMs.

+ May assist with coaching new Tellers by providing guidance and reinforcing skills learned in the classroom environment.

+ Works as an active member of the office/sales team as follows:

+ Completes the documentation and performs point-of-sale processing on all types of new deposit accounts.

+ Jointly establishes quantitative sales objectives, with assigned supervisor, on an annual basis; this activity to be integrated with the office's annual marketing/sales plan.

+ Solicits new business from present and prospective customers; maintains ongoing business relationships with present customers in order to take advantage of additional cross-selling opportunities.

+ Provide sales information on a timely basis in order that this information may be included as part of monthly and year-to-date sales performance reports.

+ Monitors individual sales performance; discusses performance with appropriate supervisor on a frequent basis.

+ Maintains a thorough knowledge of the features and benefits of all bank products and services in order to ascertain customer needs and to sell in conjunction with these needs.

+ Provides direct service to customers of the bank with respect to deposit products and services; supplies pertinent information on other products and services, e.g., loans, trust, etc.

+ Assists customers in obtaining specialized services from other bank departments as necessary; provides help to customers with specific inquiries or service problems.

+ Communicates with the Teller Supervisor, other unit supervisors, and appropriate staff personnel in order to integrate activities.

+ Prepares various forms and reports and provides information as requested from appropriate supervisor or department.

+ Performs various general administrative duties as follows:

+ Type letters, correspondence, and other related papers.

+ Files and organizes documents, forms, reports, and other related information.

+ Prepares, sorts, and mails printed information and correspondence.

+ Enters a variety of information into computer.

+ Must meet standards as outlined in Client Experience Standards Program.

+ Abides by the current laws and organizational policies and procedures designed and implemented to promote an environment that is free of harassment and other forms of illegal discriminatory behavior in the work place.

+ Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Bank's compliance with all regulatory requirements; insures that the unit and all personnel adhere to the same.


Education: A high school diploma or equivalent with a demonstrated ability in customer service.

Skill(s): Proficient reading, writing and grammar skills, accounting, analytical and mathematics skills; proficient PC skills; proficient interpersonal relations, communicative and sales skills; moderate typing and ability to operate various office machines; ability to lift approximately fifty (50) pounds of coin; proficient hand-eye coordination; visual and auditory skills

Experience: A minimum of one (1) year experience as a Teller, or in a cash handling and/or customer service position is normally required.

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